Christian Masotti

MANUFACTURING CIVILITY

Provides strategies for solving people problems. These strategies result in continuous improvements that shift workplace culture away from traditional toxic and uncivil organizations towards healthier, more positive workplace experiences for employees in manufacturing environments.

FACT: Work sucks for most people most of the time. The majority of people, a whopping 80 percent state being dissatisfied with their jobs, this according to Deloitte’s Shift Idex Survey.

Incivility at work is real. And it is real in manufacturing. In case you didn’t know, according to a Gallup State of the American Workplace Report, 75% of manufacturing workers are disengaged at work. In fact, the manufacturing industry, according to the Gallup report, is the least engaged occupation across sectors.

How do you build engagement? Civility is the solution, Weber Shadwick research shows that organizations that embed civility into their communication, processes and policies experience on average 30% increases in retention, engagement, and profitability.

Civility is a Continuous Improvement Strategy for Managing The People Side of Manufacturing.

SOCIAL COMPETENCE FOR MANUFACTURING SUPERVISORS

by Christian Masotti
Propriety Publishing, February 2020

Pages: 191

This book was written for supervisors at any stage of their career who may be struggling with the people-side of the work. Supervisors in any organization can benefit from learning these 10 common-sense lessons. Anyone transitioning to a leadership position at the supervisory level in manufacturing, those just starting out in their careers, or those planning a long-term career who need to build their people skills will benefit from the practical lessons shared in this book.

MANUFACTURING CIVILITY

by Christian Masotti and Lew Bayer
Propriety Publishing, April 2020

Pages: 156

The “people-treatment” aspects of the proprietary Manufacturing Civility methodologies. The tried-and true methodologies shared in the book have been proven to impact individual morale, wellness, and outlook in organizations across sectors, including manufacturing.

Lean on Civility

by Christian Masotti and Lew Bayer

As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.

Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately.

Civility at Work

by Christian Masotti and Lew Bayer

The newest book designed for business success by international best-selling author Dr. Lewena Bayer with contributions by Christian Masotti.

The book is available worldwide, in digital and print across all platforms!

In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year’s study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs.

Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.

KEYNOTE

In this compelling and practical keynote presentation, Christian shares first-hand experiential anecdotes from over 20 years in manufacturing combined with insight via a 6 Cs formula for how civility – specifically applied to how people are treated at work – is a continuous improvement strategy proven to have measurable impacts on:

  • Retention
  • Engagement
  • Performance
  • Workplace wellness
  • Safety
  • Innovation, creativity, and problem-solving
  • Bottom line business metrics, including profitability
View Keynote

WORKSHOP

In this practical full-day workshop presentation, Manufacturing Civility, Christian Masotti provides strategies for solving people problems. These strategies result in continuous improvements that shift workplace culture away from traditional toxic and uncivil organizations towards healthier, more positive workplace experiences for employees in manufacturing environments. Participants will take away 10 Commonsense Social Competence Strategies that they can start applying on the job immediately.

View Workshop

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Christian Masotti

Christian Masotti

With over 25 years in the workforce, Christian understands that being civil and exhibiting “human-kindness” is a critical leadership competency that not only builds trust and credibility, but also impacts bottom line metrics including safety, quality, delivery, engagement, and efficiency.

“Many people perceive having respect, exhibiting kindness, and treating people well, as a sign of weakness – but this”, according to Civility Experts Inc. Director of Business Development Christian Masotti, “is a costly mistake.”

A graduate of McGill University with years of field experience in OEM manufacturing environments including GM, Ford and Chrysler, Christian has seen how when leaders
have the courage to make decisions, give feedback, measure success based on quantitative observations, and to continually try to do all this in a civil way, they can create and/or change workplace culture.

Christian is a continuous learner who believes that the ability to combine his technical skills including Lean, Six Sigma and Kaizen with social intelligence and cultural competence have been the key to his success. In addition to consulting, keynote presentations, and delivery and design of training with Civility Experts Inc and its 501 affiliates in 48 countries, Christian’s current projects include work with Maple Leaf Sports and Entertainment, and Arcelor Mittal.